Four areas of expertise for your customers.

From the first contact to customer loyalty, and the teams who serve them: we cover your customer relations as a whole.

A team meeting in a bright office

Customer relations

Customer relations play out in every exchange. We help you organise them and bring them to life, so that each of your customers feels expected, heard and well served.

What we do

  • Review of your customer journey
  • Organisation of your customer service
  • Handling of requests and complaints
  • Satisfaction tracking and loyalty
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A host welcoming two clients and serving them coffee

Sales

We help your sales teams find new customers and convert their meetings, with a clear approach that is followed through.

What we do

  • Structuring your sales approach
  • Prospecting and appointment setting
  • Sales pitches and coaching for your sellers
  • Tracking of sales activity
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A handshake at the end of a sales meeting

Marketing

Good marketing starts with knowing your customers well. We help you sharpen your message and reach the right people.

What we do

  • Customer insight and segmentation
  • Positioning and messaging
  • Campaigns on the right channels
  • Sales materials
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A team building a customer journey map with sticky notes

Human resources

Your customers’ experience depends first on the people who serve them. We help you build and grow engaged teams.

What we do

  • Recruiting sales and customer-care profiles
  • Onboarding and training
  • Team organisation and management
  • Employee engagement and retention
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A smiling recruiter shaking hands with a candidate

At every step of your customers’ journey.

Attract, win, support, retain: at every step, the expertise that matters, and teams to carry it.

Your customers’ journey in four stages (attract, win, support, retain), each with the expertise that acts there (marketing, sales, customer relations, customer experience), all resting on your teams and human resources.
  1. AttractMarketing
  2. WinSales
  3. SupportCustomer relations
  4. RetainCustomer experience

Your teamsHuman resources

A simple method, continuous improvement.

Every engagement follows four stages, then starts again: your customers change, and so do your customer relations.

Our method, a continuous-improvement loop in four steps: listen, diagnose, act, measure, then start again.01Listen02Diagnose03Act04MeasureA continuous-improvement loop

Questions and answers.

What does Legal Impact Consulting do?

We help companies with their customer relationships, bringing together experts in sales, marketing, customer relations and human resources.

Can you work on a single area?

Yes. Every engagement is tailored: we can work on one specific area or on your customer journey as a whole.

Why human resources, in customer relations?

Because your customers’ experience depends first on the people who serve them: how they are recruited, trained and engaged.

How does an engagement work?

In four stages: listen, diagnose, act, measure. We track results with you and adjust where needed.

How do we get a proposal?

Describe your needs through the contact form or by email, and we will come back to you with a tailored proposal.

One specific area, or your whole customer journey?

Tell us where you stand and we will come back to you with a tailored proposal.

Discuss your needsinfo@legalimpactconsulting.com